Many generic real estate E&O policies do not adequately cover property management services. At PBI Group, we are a NARPM Affiliate Member and write a property-management-specific E&O policy designed to cover the property management claims that generic forms miss — like alleged bodily injury or property damage arising out of your professional services, or fair-housing and discrimination issues.
As a property manager you have different exposures and responsibilities than a traditional real estate agent — so a standard real estate E&O policy is often inadequate. Landlord-tenant statute, security-deposit and rent-collection handling, ADA accessibility, assistance pets, vendor selection, eviction process — many real estate sales E&O policies were never built to properly cover any of that.
An alleged failure to quickly or adequately respond to an issue can run six figures if someone is injured as a result. A poorly-vetted contractor injures a tenant and the property management firm gets named as the contracting party. Tenants, owners, or guests can (and often do) allege sickness due to mold, injury, or loss of use or damage to property — pinning those to negligence in a property manager’s professional services. You want to make sure your E&O carrier properly includes and defines property management services, and that it does not exclude or sublimit the top property management claim scenarios like these.
PBI Group has designed a policy that covers property management, so it is not just an add-on. While many other programs sublimit fair-housing issues to $50,000–$250,000 for property managers, exclude claims related to or resulting from bodily injury or property damage in the performance of property management services, or do not cover the management of owned properties, PBI Group has worked hard to make sure these and other property management exposures are properly covered for our clients.
Right Coverage at the Right Price means we underwrite looking at door count and your particular services — whether you do HOA/COA management, short-term or vacation-rental management, or manage your own properties — so we don’t just sell you a generic sales-side E&O form.
E&O is the policy most property management claims hit. Cyber and General Liability round out the protection your firm needs.
The flagship policy for property management firms — failure to maintain, habitability claims, rent collection disputes, eviction-related E&O, plus the agent-side activity your firm still does (listings, sales, leasing referrals). Tuned to property management exposures, not the generic agent book.
Learn moreWire fraud is now the #1 cyber risk in real estate. Property management firms handling tenant deposits, owner draws, and vendor payments have outsized exposure. Cyber covers the loss.
Learn moreStandard BI/PD coverage for the office and any common-area activity tied to managed properties.
Learn moreTenant trips on a stair tread the property management firm was notified about three months earlier. The property management firm gets sued. Generic real estate E&O denies — failure to maintain isn't covered. Property management-tuned E&O responds, while many E&O policies exclude or sublimit any claims related to or resulting from injury or damage.
Tenant develops asthma after a slow leak. Owner blames the property management firm for missing the leak; tenant sues both. A property-management-specific policy covers defense and indemnity. Many generic policies exclude sickness and/or certain mold/fungi claims.
Tenant is renting from a property owned by an LLC in which the property management company owner also has an ownership interest. The tenant alleges negligence in the performance of professional services against the property management company. Many policies exclude coverage for any claim resulting from the management of owned properties; a good E&O policy will cover the management of owned properties if managed through the insured firm.
PBI Group writes property management E&O in all 50 states + DC. Pick your state for state-specific landlord-tenant law, trust-account rules, and the carriers admitted in your jurisdiction.
Let PBI Group get you a quote — no fluff, no pressure, just a fair price for strong coverage.
