When we first launched our brokerage, a close personal friend who was the VP of an E&O Insurance brokerage became our go-to for insurance needs. He was trustworthy and provided excellent service for several years, until career opportunities led him to a different industry. After his departure, I felt somewhat adrift. Each year, I'd be bombarded with emails about our E&O renewal, each promising significantly lower rates and outstanding service. Sadly, none lived up to their promises. That changed when I was introduced to Paul Bondy at PBI Group. From our initial conversations, it was clear he was different. Paul didn’t just focus on selling insurance; he showed a genuine interest in our company and our specific needs for insurance coverage. He strikes me as someone who has built a successful business by prioritizing steady growth and customer satisfaction over quick sales. I can't say enough good things about Paul and his team at PBI Group. They are the best we've encountered in this industry segment. It’s reassuring to know they have our best interests at heart, a quality I value immensely.
