Tagged: Fanatical Service
Coldwell Banker Roth Wehrly Graber
Working with Paul at PBI Group was painless. He alleviates the stress, confusion, and as much of the work as he possibly can. He really can cut to the nuts and bolts, and the pros and cons of the different options. He can put E&O Insurance Coverage into layman's terms for ease of understanding. I feel he is always trying to find us the best deal, and he has succeeded each year we have used him (over three and counting). Working with PBI Group makes it easy for me to ignore the dozens of other calls from agents each year around renewal time. I highly recommend.
Coldwell Banker Rowley Realtors
Paul, many many thanks for your excellent and very patient assistance in explaining all the necessary coverages in our very important annual decision on our E&O protection for our Delaware real estate agency. Your policy, terms, coverage, and premiums are excellent, with all the extended coverage so critical in our real estate brokerage business. We feel reassured and secure in having you and your expertise, and most of all your personal interest in the best policy for us, protecting us in the year ahead. Thank you again for all your assistance and follow-up. Best wishes to you in your business.
Coldwell Banker Sunstar Realty
Sunstar Realty, Inc. would like to extend our appreciation to Paul Bondy and PBI Group for his assistance in selecting an E&O carrier which we feel would provide us with the best protection available. Paul was extremely helpful in comparing the differences between various policies available as well as our current policy. We are confident that the coverage will provide us the protection needed for the coming year.
Coldwell Banker Town & Country Properties
I sincerely appreciate PBI Group's proactive stance in looking for the best real estate E&O policy and premium for my Pennsylvania company each year. It's very comforting to know that you're looking for the best coverage, and you're on top of things. I never have to make second phone calls or repeat emails. The communication is excellent.
Coldwell Banker United Properties
Paul Bondy and his team have provided outstanding customer service which actually started prior to entering into our first contract. What makes me stay now is how he had a claim handled, effective, timely and professionally. He has one of those services that seems like a waste right up to the point you need him and for me he proved his worth.
Coldwell Banker United Realty Professionals
Considering using PBI Group? As a client of Paul Bondy for several years, the first thing I would tell you is that Paul does what he says he will do. He has worked diligently to provide me with the kind of E&O that I want. He also takes the time to discuss what various policies provide, and to explain the clauses and what they mean to my company and my agents. I think his service goes above and beyond the service I have received from many of the other E&O providers I have used during my 34 year real estate career. I can enthusiastically recommend Paul Bondy
Coldwell Banker Uptown Realty
”Excellent service and superior knowledge about the application to real estate products.very satisfied after several years.”
David Norman Realty Advisors
I have used the PBI Group for all my real estate E&O insurance needs for the past 15+ years. Great company, pricing, service, products, and follow-up responses.Great service @ a personal level!
ERA 1st Choice Real Estate
PBI Group is a great company to work with...always helpful...whether in the application phase or anything with billing etc. Great group!! 2024 Update: Great company to work with!!
ERA Advantage Realty
My experience with PBI Group in getting E&O insurance for my West Virginia real estate agency was exceptional. Paul worked with me in determining our needs, and also was very prompt in returning my calls if I had a question. I would recommend PBI Group to all my associates.
Coldwell Banker Boyd & Hassell
We are very pleased with the E&O policy coverage offered us, while saving a bundle in annual premium compared to our previous real estate E&O insurance policy. Thanks for taking the time and making the effort to find us good, affordable coverage for our North Carolina real estate company.
Coldwell Banker Coastal Properties
What a great experience working with Paul. Paul was always available to answer any of my real estate E&O questions. I felt like I was part of his family. Anyone looking to purchase insurance without hesitation, call Paul Bondy
Coldwell Banker Conroy, Marable & Holleman
Working with the PBI Group on my E&O insurance was a pleasure indeed. We learned on short notice in the middle of December that the previous provider of our E & O Insurance was increasing the cost of such insurance by almost 18 - 20% and the deductible offered by the firm went from $2500 to $10,000 per claim. Since we weren't expecting such a major change in cost with the renewal deadline staring us in the face...we contacted several other firms to inquire about E&O Coverage for our firm. After several calls and finding that most firms were also only offering E&O with a very high deductible per claim with no first line of defense period. We contacted the PBI Group and found to our amazement, that their coverage was what we had basically had for years... a $2500 deductible with an offer of first dollar defense in the policy. With a quick application being submitted with our previous loss runs, we were quickly informed that we could obtain all of the coverage we were looking for at a reasonable price. We opted for this policy with the PBI Group and informed them that we would need to insure our coverage no later than 26 December 2012 to comply with one of the two states where we operate; with the deadline for the other state by 31 December 2012. The policy was quickly generated for our review and documentation Certificates were sent by the PBI Group for both States allowing us to meet all of our requirements in a timely manner. In addition to that, PBI sent Certificates of Coverage to our Franchisor which is a requirement of our franchise agreement as well. PBI service was absolutely the best service we have ever experienced in dealing with E&O Insurance Firms from the product, the cost, and the manner in which all were handled for us. The firm, in our opinion, has no equal in the business! We have been in the Real Estate Business since 1869, the PBI Group will be our carrier from this point forward. We give our unqualified recommendations to any Real Estate Firm who is seeking a firm to handle their E & O Insurance business.
Coldwell Banker Country Properties, Inc.
I have worked with the PBI Group for more years than I can remember. I appreciate the way you stayed with me through this process and helped me get the real estate E&O insurance I needed. He knows my needs, and always gets the policy that fits those needs at a price I am comfortable with.The quality of their service and work is excellent. In fact, when PBI asks for info, I give it to them and do what they recommend.
Coldwell Banker Dominic Goodmann Real Estate
The E&O insurance application process is easy. The response time is incredible.
Coldwell Banker Faith Properties, Inc.
Paul Bondy and PBI Group do everything right with my New York real estate E&O insurance. They are easy to reach, respond to questions quickly, are professional, knowledgeable, and dependable. They also keep us informed about any developments (like Cyber Liability) that we need to know about.
Coldwell Banker First Affiliate
Paul and the PBI Group responded promptly to my request for an E&O insurance quote, and the subsequent questions I had. Their quote was also the most competitive by price, and the policy had more features than the competition. I recommend them to all Arizona real estate agencies that are in need of real estate E&O insurance.
Coldwell Banker First National
I am pleased with your services. I appreciate your explaining the real estate E&O coverage and helping me make the best choice for my Texas office. I also appreciate your working hard to reduce my cost.
Coldwell Banker FMI Realty
Paul Bondy is a true Professional. He made sure to remind me to renew my policy on time. He also shopped around for me and saved me a bunch of money. I have worked with Paul while with another Company, and followed him with his new business. I will recommend Paul to all my Fellow Realtors. Thank you Paul and good luck with PBI Group, I know you will do well.
Coldwell Banker Gesik Realty
Thank you, Paul, for your quick responses to our many E&O insurance questions. You provide a high standard of service, which is uncommon these days, and a knowledge of the industry that is impressive.
Coldwell Banker Holman Premier Realty
PBI has been handling my real estate E&O insurance for since I purchased my Oregon company. They have been stellar in their service and advice. 2023 Update: My experience with the PBI Group has been nothing short of tremendous. Paul Bondy has been carrying the E&O Insurance for my company, Coldwell Banker Holman Premier Realty, since 2015 or before. The service is impeccable. Paul's knowledge and ability to deliver at a high level of competence is why I continue to renew my relationship with PBI.
Coldwell Banker Lunsford Real Estate
PBI Group once again provided outstanding service during our renewal process. From the application through the actual quote and acceptance, Paul was timely, patient when I was not so timely, and helped alleviate much of the stress that can accompany this annual process. And the quote was great! Thank you.
CENTURY 21 Johnston Company
I have used PBI Group and Paul for many years. I have always been impressed with their personal approach and exceptional knowledge of the E&O insurance business for real estate brokers.
Century 21 New Horizons
It is with sincere pleasure that I am writing today about my experience with Paul Bondy and PBI Group. I have known and dealt with Paul for the last few years while he was with his previous company, and have always found him to be courteous and helpful. Even though I was very late in starting the process, Paul promptly got me approved for a quote through his new company. I entertained quotes from four different companies, including the company that I've been with for several years. Paul not only got back to me in record time, but also impressed me further with the lowest annual premium. As always, he was more than willing to offer suggestions and explanations of the benefits in a way that was easy for me to understand, and he helped to expedite my final decision.As you can imagine, my previous insurance company was not happy that I was leaving to sign on with PBI Group. I felt obligated to explain to them that the combination of knowledge, patience, and respect shown by Paul, along with the excellent, well priced insurance package that he put together was simply an offer I couldn't refuse! Thanks Paul!
Century 21 Newson Assoc
This is such a great company to work with when our renewal date comes up I don't even look elsewhere! Paul Bondy is a super person to work with and always there to help in any way he can.
CENTURY 21 Preferred Realty
It is a pleasure working with PBI Group for our E&O insurance coverage for our real estate agency in New Jersey. We really missed you the one year we stayed with our current policy. It was very difficult to even get someone on the phone, let alone someone who could actually help us with problems as you so efficiently did in the past whenever we called with questions. The truth of the matter is we called you, got a quick response, got the necessary information via phone and email immediately, which enabled us, with your expertise, to choose the coverage we feel we need for our E&O coverage. As they say..to have E&O coverage with a good company - great; to obtain a policy we can afford - wonderful..to know we have you a phone call away - PRICELESS.
CENTURY 21 Premier Realtors
I want to thank you for following up with me, but more importantly, taking the time to explain the differences between the policies. I felt totally confident in the decision I made to conduct business with PBI Group. You have delivered on your words. Again thanks, I look forward to a future business relationship with your organization.
CENTURY 21 Premier Realty Inc
I was provided great service, consistent follow-up, and most importantly, financial savings with better coverage. If it were not for PBI Group, I would have remained with my old carrier, and been less than satisfied. This is a true testament to Paul and his company.
CENTURY 21 R. E. Lund Realty
Your rapid/speedy response in handling my renewal was greatly appreciated, as well as saving me money on the premium. Thanks!!
CENTURY 21 Scheetz
PBI Group and Paul Bondy have been instrumental to our real estate business overall and a trusted E&O insurance advisor as it relates to managing the risk in the business. Quick response, great communication and guidance!
CENTURY 21 Stamm Eddy
Always a pleasure working with PBI Group as our E&O partner for our Connecticut real estate agency. We get frequent calls asking us to our E&O and we always decline and are content the PBI Group services and availability.
CENTURY 21 Steele & Associates
Paul Bondy was my agent when he was with another company and was always on top of my policy matters. When he formed his own agency, PBI Group, it was natural for me to select him to represent my Alabama real estate company. All I can say is WOW. Paul searched the market and found me a policy that saved me thousands annually, and afforded me better coverage and a lower deductible. I have since recommended PBI Group to dozens of my fellow realtors for their real estate E&O insurance. I should add that Paul has continued to be on top of my policy matters/needs, and not just at renewal time.
CENTURY 21 Town Country Realty
”Paul was extremely professional, and took the time to explain all aspects of the coverage. He wanted me to have the best coverage, even if it meant going with another agency. I recommended him to one of colleagues already.”
CENTURY 21 Van Syckel ~ Golden Post
Paul, I think you and your organization did a great job on my New Jersey E&O insurance policy. The responses, timeliness, and follow-up were outstanding, especially the effort PBI Group expended to help retain the affordability on the premiums. While all others were increasing, you kept yours the same. Thanks
Century21 Worden&Green
”I began working with Paul at PBI many years ago after meeting at an event.Everything has gone great since!”
Century21, J.W. Morton Real Estate, Inc.
The PBI Group is a wonderful and professional group for Flordia real estate E&O insurance. I have had dealings with Paul Bondy and he is great to work with. No matter if you call or email you get your answers. Thanks for your wonderful service.
Abernathy Realty
Every year filling out applications for E&O insurance forms is a painful, time-consuming venture. But this year, Paul made this whole process much easier, and less time-consuming. His knowledge of the real estate E&O insurance industry was quite helpful. He answered all of my questions and guided me through the pitfalls of each carriers' plan. I will be looking forward to working with Paul again next year.
Coldwell Banker All Stars, Inc
PBI Group has gone far and above the service required to write our Mississippi real estate E&O policy. Paul has been very patient with me, and I thank him from the bottom of my heart.
Century 21 Affiliated
I have worked with Paul Bondy of PBI Group for many years when selecting E&O coverage for my Wisconsin brokerage and have always been treated fairly and respectfully. I was given many options for coverage at renewal time and was never pushed in one direction. When I had questions about various elements of coverage, they were answered in detail, and to my satisfaction. I had the feeling that my best interests were at the heart of the matter! Additionally, my calls and emails were always responded to lightening fast! I would welcome the opportunity to share my experience with anyone considering this company, and I recommend them to anyone who needs real estate E&O insuarnce without reservation.
Century 21 Astro Realty, Inc.
I truly appreciate the fact that I merely had to provide an application that I had completed for another company for the E&O policy, and I received rapid and complete answers to the coverage prices. Also, you provided the service of securing the ability for me to pay for the real estate E&O policy over a period of time, rather than having to come up with the total amount all at once. Finally, it was a pleasure to have the policy and the full explanation in a quick manner.
CENTURY 21 Bell Real Estate
My company has been a client of PBI Group for more years than I can count. I have found Paul Bondy to be a trusted partner during all that time. I highly recommend Paul & PBI group for your real estate E&O insurance needs. 2022 Update: My company has been doing business with Paul Bondy & the PBI Group for 15+ years. Paul is a straightforward, knowledgeable & trusted advisor. In addition to this, his personal touch resonates with my style of business. I highly recommend Paul, PBI Group, & his entire staff.
CENTURY 21 Bond Realty
”Paul was great to deal with. He took the time to explain the coverage offered, and what my particular needs warranted. He was very patient with my many questions, and very knowledgeable in his field. I hope to do more business in the future. ”
Century 21 Bradley Realty Inc.
Paul and his team deliver top customer service. PBI Group still has that "personal touch" that we all long for with great customer support, follow-through, and competitive pricing. We will continue to do all of our insurance business with PBI Group because Paul has simplified the E&O insurance renewal process for us and does a great job explaining the changes that occur each year. I highly recommend PBI Group for real estate insurance.
CENTURY 21 Cornerstone Realty
We found PBI to be great to work with. They were prompt, efficient, and timely, all without being pushy. Thank you so much!
Century 21 Country Roads
Our company has entrusted our real estate E & O Insurance coverage with Paul Bondy and the PBI Group for almost two decades. Paul is always available to talk if we have questions or concerns, and the service provided by him and his team is just outstanding. We would not do business with anyone else and appreciate all the hard work Paul and his team do for us. Thank you Paul and PBI Group!
Century 21 Curran & Oberski
Thank you for all your help in determining what was the best real estate E&O insurance for me. The comparisons and quotes from three different companies were extremely helpful in my decision. I was impressed with your knowledge of the policies and also appreciated your patience in answering my questions. The time you took with me was greatly appreciated. The best part of our dealings is that when I made my decision, I felt that I had a good grasp of what coverage I needed, and understood my policy.
CENTURY 21 First Group
I've had E&O coverage for my multi-office Texas real estate company with the same insurance provider for the past 8 years. Insurance is one of those services you really don't shop around and compare as long as your premium stays about the same as the year before. I am glad I did because PBI Group saved me thousands of dollars with better coverage than I was getting from my previous insurance provider. And they do this with great personal service.
Century 21 Galloway Realty
Two years ago, we were looking to make some changes to our real estate E&O policy and we were contacted by PBI Group. Right from the start Paul was very easy to talk to, always took the time to explain everything we needed to know, and made sure that all questions were answered. The process was very smooth and the communication with Paul has always been great. He's always quick to respond to any call or email and we are very happy with the service that Paul and PBI Group has provided. I would highly recommend PBI Group.
Century 21 Gold
For any real estate professional today, E&O insurance is absolutely a necessity. Our experience with PBI Group has been a truly satisfying one in that every question is answered on time, every concern is alleviated, and every document is handled expeditiously. We appreciate that kind of service, experience, and professionalism and highly recommend them.
CENTURY 21 Hancock Properties
We have always found Paul to be very courteous and willing to help us when we have questions about real estate E&O insurance. He is a great asset to have, and makes the complex business of insurance and liability much easier for us to understand. That helps us to implement E&O insurance in our business plan so we are protected.
Century 21 Hometown RE
My company has been with PBI group since its inception in 2009. Every year I have numerous calls for my business and have never waivered from coming back to Paul. I get fast response times and that means everything.
CENTURY 21 House of Realty
I have E&O coverage to protect me. Like all insurance, I hope to never have to use it. The manner that Paul Bondy has cared for my company's E&O needs has always been above reproach, and I've been serviced with the highest level of integrity and respect. As a result, I immediately renewed my policy upon notice, and without the need to inquire about other options.
A-1 Agency
When I started my real estate company I called PBI Group for my real estate E&O insurance. They gave me a good price and superior customer service.
Advantage Realty #1
It has been a superb experience with PBI group. Paul Bondy has provided us with exceptional support and guidance over the past five years. Premiums are very competitive and renewals straightforward; easier than most others. Highly recommended!
Alliance Real Estate
I was introduced to the PBI group / Paul Bondy by my former boss of 22 years. Every phone call and email had that professional touch, kind words, etc.. I will always call on Mr. Bondy for insights to my new business.
AmStar Company, REALTORS
PBI Group has been excellent from the very beginning for our real estate E&O Policy, including coverages that apply closely to our needs, as well as fair, competitive rates. 2024 Update: We have been using PBI Group for our E&O Insurance coverage for many years and have experienced excellent service as well as very competitive rates. The staff at PBI Group is very courteous and professional. We highly recommend PBI Group.
Barnhart Realty Group
Renewing my real estate E&O Policy annually through Paul Bondy and PBI Group has always been an easy process. The quotes that I receive are always with my companies best interest in mind. I have been using PBI Group for 10+ years and have always been satisfied.
Beach and Country Realty
Great Company been dealing with Paul for years and years. Very friendly and helpful for my real estate E&O insurance.
Bellator Real Estate and Development
Good work Paul. You saved us money, were very responsive, and we are looking forward to continuing the business relationship.
Best Choice, Realty
”Many years ago we were looking for a new insurance carrier for our E&O insurance. We ended running late in choosing a carrier. Chris, did what he had to do to keep us covered. After all the years I find the service great and the pricing in line. It is a pleasure doing business with Chris.”
Better Homes and Gardens RE Voigt Davis
We have had our E & O policy with Paul Bondy since 2015 and have continued to keep our policy with PBI Group because the service has been outstanding. Paul explains things very well and gives us confidence in using his company for our Idaho real estate E&O insurance. 2022 Update... Always easy to work with, very efficient in getting paperwork completed. Very competitive rates.
Better Homes and Gardens Real Estate McKenzie Group
Trusted partner for several years with great knowledge and service. PBI Group was by far the most responsive and provided us with the knowledge and service we needed to understand our real estate E&O insurance coverage. Thank you for your commitment to excellence. We would not hesitate to recommend your firm.
Better Homes and Gardens Real Estate Southern Branch
Fantastic company to work with for real estate E&O Insurance. Very informative and responsive.
Bishop Realty Associates
I have worked with Paul for several years now. He has always done whatever needs to be done. If I have questions, he's ready to answer me. He is an asset to your company.
BSRG Inc.
Paul Bondy at PBI Group always does what he says and works very hard to get the job done for my real estate E&O insurance. He is a rare individual who will always follow up to answer my questions as well as on what he promises. Highly recommend PBI Group for your E&O insurance for your real estate agency.
Carolina Realty Inc.
A few years ago I was with another E&O company. I was hesitant to switch. After I made the switch to PBI Group I was glad I did. You do such a great job communicating and helping with any real estate E&O insurance questions we may have. Keep up the great work,
CENTURY 21 Action Realtors
Paul Bondy and PBI Group always go above and beyond to help me with all my real estate E&O insurance needs. Paul's responsiveness is immediate, and very knowledgeable. I am very impressed with the service and product that I receive from PBI Group. Keep up the excellent service. Thank you.
Century 21 Action Realty of Gallup
Our real estate brokerage has had E&O insurance with Paul since we purchased the business 10 years ago. He has always managed to get us the best deal and service. If I've ever had questions, he is very responsive. I wouldn't work with anyone else.
CENTURY 21 Advance Realty
Thank you so much Paul for all your help when I had to renew our Massachusetts company's real estate E&O Insurance. You were very patient and answered every single question so that I felt I made a decision that I was very comfortable with. I also appreciate your timely responses to my inquiries.
