Privacy Policy | PBI Group

Effective Date: September 13, 2009 · Last Updated: June 14, 2025

This Privacy Policy outlines the practices of PBI Group Inc. (“PBI Group,” “we,” “us,” or “our”) regarding the collection, use, and protection of your personal information. We are committed to safeguarding the privacy of our clients and website visitors. This policy applies to information we collect through our website, online forms, applications, telephone calls, emails, text messages (SMS), and other electronic communications.

1. Information We Collect

PBI Group Inc. collects information that you voluntarily provide to us, as well as information that is automatically collected when you interact with our website.

Information You Provide

We collect personal information from you when you:

Complete Online Forms and Applications: When you request a quote, apply for insurance coverage, or fill out other forms on our website, we may collect information such as your name, address, phone number, email address, financials and details about your insurance needs.
Communicate with Us by Telephone: We may collect personal information when you speak with our representatives over the phone to inquire about our services, obtain a quote, or manage your policy. Call recordings may be used for quality assurance and training purposes.
Interact with Us via Email and Text Message (SMS): When you send us an email or a text message, we will collect your email address or phone number and any other information you choose to provide in your communication.

Information We Collect Automatically

As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, IP address location including:

Log Data: Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.
Device Information: Information about your computer and internet connection, including your IP address, operating system, and browser type.

The technologies we use for this automatic data collection may include cookies. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser.

2. How We Use Your Information

We use the information that we collect about you or that you provide to us, including any personal information, for the following purposes:

To provide you with insurance quotes, policies, and related services.
To process and underwrite your insurance applications with our 3rd party carrier partners.
To service your insurance policies and manage your claims.
To communicate with you about your account, policies, and our services.
To respond to your inquiries and provide customer support.
To personalize your experience on our website.
To comply with legal and regulatory requirements, including those set forth by the Gramm-Leach-Bliley Act (GLBA) and other applicable federal and state laws.
For our internal business purposes, such as data analysis, audits, and improving our services.

3. How We Store and Protect Your Information

PBI Group Inc. is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.

Your personal information is stored on a secure hosted SAAS system. We implement and maintain reasonable and appropriate administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your personal information. These safeguards include:

Data Encryption: We use encryption technologies to protect your sensitive personal information during transmission and while at rest.
Access Controls: Access to your personal information is restricted to authorized employees and agents who have a legitimate business need to access it.
Secure Facilities: Our servers are housed in secure data centers with physical and environmental controls.
Regular Security Assessments: We regularly assess our security practices to identify and address potential vulnerabilities.

While we use reasonable efforts to protect your personal information, no security measures are perfect or impenetrable.

4. Sharing of Your Information

We do not sell your personal information to third parties. We may share your personal information with third parties only in the ways that are described in this privacy policy. These parties may include:

Insurance Carriers: To provide you with quotes and to underwrite and issue your insurance policies as well as to process claims and inquiries.
Third-Party Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as data processing, payment processing, and technology services. These vendors are contractually obligated to protect your information and are not permitted to use it for their own purposes.
Legal and Regulatory Authorities: We may disclose your information as required by law, such as to comply with a subpoena, or similar legal process, or in response to a request from a government agency.

SMS Opt-In Consent: PBI Group Solutions does not share the SMS opt-in consent to any 3rd party organizations.

5. Your Choices About Your Information

You have certain choices regarding the personal information you provide to us.

Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
Marketing Communications: If you do not wish to have your contact information used by PBI Group to promote our own products or services, you can opt-out by following the unsubscribe instructions in the communication or by contacting us directly.
Accessing and Correcting Your Information: You may send us an email at [email protected] to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

6. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website.

7. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the website. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this privacy policy to check for any changes.

8. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

PBI Group Inc.
16224 Old Castle Road
Midlothian, VA 23112
(443) 502-5645
[email protected]